TERMS & CONDITIONS
CUSTOMER CARE
Our customers are the heart of our business. We strive for complete transparency so you feel confident with every order.
Handcrafted Quality & Variations: All of our tallow soaps and body care products are handmade in small batches using natural ingredients. Because of this authentic crafting process, natural variations in color, texture, shape, scent, and weight between batches are normal and expected.
Temperature Sensitivity: Natural tallow is sensitive to ambient temperatures. During transit in warmer months, products may soften slightly. This does not impact the quality, safety, or performance of your product, but can affect the liquidity of the product.
Returns & Exchanges: Due to the personal hygiene nature of skincare products, all sales are final once shipped. However, your satisfaction is our priority:
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Damaged or Incorrect Orders: If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the package/product. We will gladly send a replacement or issue a refund.
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Personal Preferences: We cannot accept returns or issue refunds based on personal scent preferences, aesthetic variations, or skin sensitivities, as full ingredient lists are provided on every product page.
Shipping & Delivery: Please ensure your shipping address is correct at checkout. Once a package is handed over to the shipping carrier, transit times are out of our control, but we are always here to help you track down a delayed parcel.
Cosmetic Use Disclaimer: Our products are formulated strictly for external cosmetic use. Statements on this site have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any medical condition. Always consult a healthcare professional for specific dermatological concerns.
PRIVACY & SAFETY
Your privacy and trust mean everything to us. We collect only the essential personal information needed to fulfill your orders and provide a great shopping experience—such as your name, shipping address, email, and payment details. We will never sell, trade, or rent your personal information to third parties. All payments are processed through secure, encrypted checkout gateways, meaning we never see or store your full financial details. Any information you share with us is used strictly to process your orders, communicate updates, and continuously improve our handcrafted products and service to you.
WHOLESALE INQUIRIES
We love partnering with brick-and-mortar boutiques, stockists, and retail shops who share our passion for high-quality, handcrafted tallow skincare. We offer competitive wholesale pricing on small-batch soaps and body care products to qualified businesses. Because our products are handmade and carefully cured in small batches, turnaround times and minimum order quantities vary by season and inventory. To request a wholesale catalog or place a bulk order, please email us directly at sales@magnoliarootandrender.com with your business name and store location. We look forward to working with you!
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL
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Offline Payments